Privacy Policy

The Reclamation Group Effective Date: May 6, 2026 Last Updated: May 6, 2026

This Privacy Policy explains how The Reclamation Group ("we," "us," "our," or "the Company") collects, uses, shares, and protects information about you when you visit our website, submit a form, schedule a consultation, or otherwise interact with our services.

By using our website or providing information through our forms, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or submit information to us.

1. Information We Collect

Information You Provide Directly

When you fill out a form on our website, request a consultation ("Revenue Recovery Strategy Call"), or otherwise communicate with us, we collect the information you submit, which may include:

First and last name

Business name and industry

Phone number (mobile)

Email address

Any additional information you choose to share with us in form fields, messages, or conversations

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device and operating system information

Pages visited, time spent on pages, and referring website

Cookies and similar tracking technologies (see Section 6)

Information from Third Parties

We may receive information about you from third-party service providers we use to operate our business, including our customer relationship management (CRM) platform, calendar booking system, email and SMS delivery services, and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and schedule consultations

Provide, operate, and improve our services

Send transactional communications (such as booking confirmations, reminders, and follow-up messages)

Send marketing communications, but only with your explicit consent

Comply with legal and regulatory obligations

Protect against fraud, abuse, and unauthorized access

Analyze website performance and improve user experience

We will not use your information for purposes outside the scope of this Privacy Policy without notifying you and, where required by law, obtaining your consent.

3. SMS / Text Message Communications

If you provide your mobile phone number and check the appropriate consent box on our forms, you agree to receive text messages from The Reclamation Group as described below.

Operational and Transactional Messages

These include appointment confirmations, scheduling messages, reminders, and consultation follow-up communications related to your inquiry. Message frequency varies based on the nature of your engagement with us.

Marketing Messages

If you opt in to receive marketing messages, these may include service updates, case studies, special offers, and educational content. Marketing message frequency typically averages 2 to 4 messages per month.

Message and Data Rates

Standard message and data rates from your wireless carrier may apply when you receive or send text messages. The Reclamation Group is not responsible for these charges.

Opt-Out and Help

You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. You will receive a final confirmation message and will not receive further texts from us. To request help, reply HELP at any time.

Mobile Information Sharing

We do not share or sell mobile information (including phone numbers, opt-in data, and consent records) with third parties or affiliates for marketing or promotional purposes. Mobile information will only be shared with service providers as strictly necessary to deliver SMS services, comply with the law, or as otherwise described in this Privacy Policy.

Consent Records

We retain records of your SMS opt-in consent — including timestamp, IP address, and the consent language displayed at the time of opt-in — for at least five (5) years in accordance with Telephone Consumer Protection Act (TCPA) compliance requirements.

4. Email Communications

When you submit a form on our website, you may receive transactional emails (such as booking confirmations, reminders, and consultation follow-up) at the email address you provided.

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us using the information in Section 13. Unsubscribing from marketing emails will not affect transactional communications related to active inquiries or consultations.

5. Phone Communications

By submitting a form on our website, you authorize The Reclamation Group to contact you by phone at the number you provided to discuss your inquiry. Phone calls may be recorded for quality assurance and training purposes; if a call is recorded, you will be notified at the start of the call and may decline.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website performance, and provide relevant content. Cookies we may use include:

Essential cookies that enable core website functionality

Analytics cookies that help us understand how visitors interact with our website

Marketing cookies that may be used to deliver advertising relevant to you on third-party platforms

You can control cookies through your browser settings. Disabling certain cookies may affect functionality of our website.

7. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We use third-party service providers to operate our business, including:

Customer relationship management (CRM) platforms

Calendar booking software

Email and SMS delivery services

Website hosting, analytics, and security services

Payment processors (where applicable)

These service providers have access to your information only to perform tasks on our behalf and are contractually obligated to protect it and use it solely for the purposes for which it was disclosed.

Legal Compliance

We may disclose your information if required by law, subpoena, court order, or other valid legal process; to protect our rights or the rights of others; or to investigate fraud or security issues.

Business Transfers

If The Reclamation Group is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. You will be notified of any such transfer and any choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

As stated in Section 3, we do not share or sell mobile information with third parties or affiliates for marketing or promotional purposes under any circumstances.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

Inquiry and consultation data: retained for the duration of our business relationship and up to seven (7) years after the last interaction

SMS consent records: retained for at least five (5) years (TCPA compliance)

Marketing communication records: retained until you opt out, plus a reasonable period thereafter

Aggregated, anonymized data: may be retained indefinitely for analytical purposes

9. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If we become aware of a data breach affecting your personal information, we will notify you in accordance with applicable law.

10. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

The right to know what personal information we collect, use, and share

The right to access your personal information

The right to request correction of inaccurate personal information

The right to request deletion of your personal information

The right to opt out of the sale of your personal information (note: we do not sell personal information)

The right to non-discrimination for exercising your privacy rights

California Residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the rights described above. To exercise these rights, contact us using the information in Section 13.

Other State Residents

Residents of certain other states (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights under their state's privacy laws. To exercise these rights, contact us using the information in Section 13.

11. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected information from someone under 18, we will delete it promptly. If you believe a child under 18 has provided personal information to us, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with the revised "Last Updated" date. Your continued use of our website after the update constitutes acceptance of the revised policy.

For material changes affecting your rights, we will provide more prominent notice (such as a homepage banner or email notification) where appropriate.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Reclamation Group Email: [email protected] Mailing Address: 9530 FM 2920 Rd Tomball, TX 77375 Phone: +1 936-297-4389

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

This Privacy Policy is provided as a working draft and should be reviewed by qualified legal counsel before publication. The Reclamation Group reserves the right to make modifications based on attorney review or evolving legal requirements.

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